Return & Refund Policy

Return & Refund Policy

At Lanv, customer satisfaction is our top priority. We want you to be happy with your purchase, and we understand that sometimes returns are necessary. Please read through our return and refund policy below:

1. Return & Exchange Period
You have 30 days from the date of receiving your order to request a return or exchange. After this 30-day period, we are unable to process returns or exchanges.

2. Free Returns & Exchanges
We offer free returns and exchanges. This means there will be no restocking fees. To ensure that your return is processed quickly, the item should be unworn, unwashed, and in its original condition with all tags attached.

3. Return Shipping Costs
The return shipping costs will be covered by us. Once your return request is approved, we will send you a prepaid return label. If you decide not to use our prepaid label, you will be responsible for the return shipping charges. Please ensure that the return package is sent using a reliable service to prevent lost items.

4. How to Initiate a Return or Exchange
To begin a return or exchange, simply contact us via email at [email protected] or call +1 604-738-2910. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return. We will guide you through the next steps and provide you with a return label if applicable.

5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. After approval, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately upon receipt. We will resolve the issue by offering either a replacement or a full refund. Please provide photos of the damage or defect to expedite the process.

7. Non-Returnable Items
Some items may not be eligible for return or exchange, such as personalized or custom-made items. These items will be clearly marked on the product page. Please check the product description carefully before making a purchase.

8. Return Conditions
Returned items must be in their original, unused condition, with all original packaging, tags, and labels intact. If the item has been worn, altered, or damaged, we reserve the right to reject the return.

9. Refund Times
Once we receive your returned item, we will process your refund within 5-7 business days. Please allow additional time for the refund to be reflected in your account depending on your bank’s processing times. If you paid by PayPal or credit card, the refund will be credited back to the original payment method.

10. Contact Information
If you have any questions or need assistance with a return or exchange, please contact us.

  • Email: [email protected]

  • Phone: +1 604-738-2910

  • Return Address: 510 Centennial Pkwy N, Hamilton, ON, Canada

We are committed to ensuring your satisfaction with your shopping experience at Lanv. If you need assistance with returns or exchanges, do not hesitate to get in touch.