Payment Terms

1. Accepted Payment Methods
At LANV, we offer a variety of secure and convenient payment options to ensure you have a smooth shopping experience. You can choose from the following methods:

PayPal
Credit Cards (Visa and MasterCard)

These payment methods are widely recognized for their security and ease of use, making your shopping process both fast and reliable. Whether you prefer to use PayPal for its convenience or a credit card for direct payment, both options are available for your comfort.

2. Payment Security
We take your security very seriously. Our website uses advanced encryption technology (SSL) to protect your sensitive financial information throughout the payment process. This ensures that all your data is kept private and secure during your transaction. Our secure payment gateway ensures that your payment details are encrypted and handled with the utmost care to protect against unauthorized access.

We use trusted third-party payment processors to guarantee the safety of your transaction. If you ever have concerns about the security of your information, please feel free to reach out to us, and we will provide additional details on how we safeguard your data.

3. Payment Confirmation
After your payment has been successfully processed, we will send you an email confirmation with all the details of your order. This will include an order number, a breakdown of the items purchased, and the estimated shipping timeframe. We recommend reviewing your confirmation email to ensure all the information is accurate.

If for any reason you do not receive a confirmation email within a few minutes of completing your order, please check your spam or junk folder. If you still can't find it, feel free to reach out to our customer support team at [email protected], and we will be happy to assist you.

4. Currency
All prices on our website are displayed in Canadian Dollars (CAD). When you proceed to checkout, the currency will be automatically updated based on your location. For customers outside of Canada, your credit card or PayPal account may apply exchange rates, which can fluctuate. Please note that your payment processor may also apply an additional currency conversion fee based on their rates.

5. Taxes and Duties
The total price shown on our website does not include any applicable taxes or customs duties, which may vary depending on your shipping destination. During checkout, the estimated sales tax and shipping fees will be calculated and displayed. However, please be aware that any additional duties, taxes, or import fees that may arise upon delivery are the responsibility of the customer. We recommend contacting your local customs office for more information about potential fees before completing your purchase.

6. Payment Issues
If you encounter any issues with processing your payment, such as an error or declined transaction, you will be notified immediately. Common issues include incorrect billing information, insufficient funds, or security-related concerns from your bank or PayPal. If this happens, please check your payment details and ensure they are entered correctly.

In case the problem persists, we encourage you to reach out to your bank or PayPal customer service to resolve the issue. If you continue to experience difficulties, our customer support team is available to assist you. You can contact us at [email protected], or by phone at +1 604-738-2910.

7. Payment Failure or Declined Transactions
If your payment is declined or fails to process, we will provide a notification to inform you of the issue. You can then retry your payment using the same or a different payment method. Please make sure that all details, such as your billing address, credit card information, and expiration dates, are entered correctly.

If your transaction is declined by your bank or payment processor, we advise contacting them directly to resolve the issue. We will also do our best to assist you in identifying and resolving the cause of the payment failure.

8. Payment Processing Time
Once a payment has been made, the processing time may vary depending on the payment method used. PayPal transactions are usually processed instantly, while credit card payments may take a few minutes to complete. In rare cases, payments may be delayed due to system issues, but rest assured that we are continuously working to improve the efficiency of our payment processing.

9. Refunds and Cancellations
If you decide to cancel your order or request a refund, please refer to our Return & Refund Policy for more details. Refunds will be issued to the original payment method used during the purchase. The processing time for refunds may vary depending on your payment provider, but we aim to process all returns as quickly as possible.

If you experience any issues with refunds or cancellations, don't hesitate to reach out to our customer service team at [email protected], and we will assist you in resolving any concerns.

10. Fraud Prevention and Risk Management
To ensure the safety of your transaction, we have implemented various fraud prevention measures. If we suspect any fraudulent activity, we reserve the right to verify payment details or even cancel an order to protect both the customer and our business.

In some cases, we may contact you for further verification before completing an order. If you have any concerns about this process, please feel free to contact us for clarification.

11. Customer Support
If you have any questions or concerns about the payment process or experience any issues, our customer support team is here to help. You can reach us at [email protected] or call us at +1 604-738-2910. We aim to respond to all inquiries as quickly as possible and ensure a smooth resolution to any payment-related matters.